Events and Hospitality Team Leader Vacancy

Chiltern_Open_Air_Museum_Enchanted_Museum-79

Salary: £20,000 pa

Contract: 12 months initially with scope for renewal

Holidays: 28 Days including bank holidays

Reporting to: Visitor Experience Manager

Chiltern Open Air Museum is seeking a candidate with exceptional people and organisational skills to manage our growing wedding and venue hire markets; to lead our popular special event programme, and to administer film location hire. This new post has been created in response to the increasing numbers of visitors wishing to hire the Museum site over the last few years, including weddings; private family and party hire; spectacular re-enactment and other special events attracting thousands of visitors annually, and film companies with a range of programming requests.

We are an award winning independent museum and charity in the Chalfonts, Bucks with a collection of 33 rescued historic buildings set in 45 acres of beautiful Chilterns landscape. 50,000 visitors a year enjoy exploring over 2000 years of history represented by the traditional cottages, rural industries, tin chapel and working Victorian farm with livestock. There is no public transport to the site; although there are tube stations nearby, there is a 30 minutes’ walk to the Museum through country lanes so it is essential that the post holder is a car owner.

Principle tasks

Organising and delivering wedding and hospitality bookings on the Museum site, including:
• Responding to enquiries in a timely and professional manner
• Carrying out booking administration
• Conducting show-rounds for prospective clients
• Building strong relationships with clients and suppliers
• Carrying out all prior arrangements and ensuring that colleagues are briefed
• Co-ordinating suppliers beforehand and on site
• Co-ordinating and managing the delivery of weddings and private functions, including ad-hoc booking and supervision of casual staff.

Special events

Organising and delivering the Museum’s special event programme, including:
• Planning a creative, engaging and attractive annual events programme, in consultation with relevant staff and volunteers, to appeal to diverse audiences
• Negotiating with event groups and contractors
• Organising and administering all aspects of Museum events
• Supervision of event volunteers’ contribution and delivery
• Liaising with Marketing Officer to provide content to publicise events
• Leading set up and clearing up before and after events.

Filming

• Handling enquiries and conducting show rounds
• Management of ad-hoc casual or regular staff/volunteers as required to supervise crews during filming on site.

Operational Support

• Participation in weekly locking and unlocking rota for Museum buildings
• Participation in occasional weekend duty staffing support rota.

Person Specification

  • Excellent interpersonal skills and ability to build relationships
  • Excellent organisational skills
  • Excellent written and verbal communication skills
  • Ability to think creatively, use initiative to solve problems and to work well under pressure
  • Available to work flexibly outside normal office hours, including some weekends and evenings
  • Excellent time management and ability to prioritise
  • Understanding of customer service
  • Proactive approach, self-motivated with ability to work on own initiative
  • Ability to work with a variety of people from different backgrounds
  • Appreciation of the key role of volunteers in the organisation
  • Ability to work both as part of a team and independently
  • Understanding of data protection
  • Good Microsoft Office IT skills
  • Sense of humour and “can do” attitude
  • Car owner.

Hours

40 hours per week. Includes frequent weekends usually from March to October managing approximately 12 weddings and other occasional evening or weekend functions as necessary throughout the year. Some unsociable hours (mostly weekend late nights) will be required to accommodate the needs of wedding clients.

Benefits

28 days annual leave including Bank Holidays plus additional Christmas shut down paid holiday. The post holder will be automatically enrolled into the new State Pension scheme, if they are eligible, with the Museum’s chosen provider the People’s Pension unless they instruct otherwise.

Application Process

Please apply via our  Museum application form. CVs may be sent as supporting information, but CVs without application forms will not be considered.

Application forms BY EMAIL ONLY – to Sian Hammerton-Fraser, Visitor Experience Manager on visitor@coam.org.uk.

We regret that we are unable to provide feedback on all applications received. If you have not been contacted by the date of the interview, please assume that on this occasion, your application has been unsuccessful. Thank you for your interest in this post and our Museum.

Closing Date: Sunday 4 December 2016

Interview Date: Tuesday 13 December 2016

Start Date: January 2017

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